Dynamics CE Functional Support Consultant

Dynamics CE Functional Support Consultant – Dynamics CE, Dynamics365, D365 CE, Dynamics 365, Customer Engagement, Support Analyst, Functional Consultant, Functional Analyst, Sales & Marketing, Field Service, First Line Support, 1^st Line Support, Power Platform, Logic Apps, Dual Write – UK Remote – £35-40k plus package inc, Life Insurance

Our end user client are seeking a Dynamics CE Functional Support Consultant to join them on a permanent basis. Initially the role will be focussed on supporting Field Service, but within the next 6-12 months will play a key role in the implementation of Sales & Marketing.

The role can be completed on a primarily remote basis (candidates must be UK based and eligible to work without requiring sponsorship).

Key Skills & Experience:

• Previous experience of providing 1^st line support for D365 CE
• Desire to further skills/experience with D365 CE
• Strong communication skill
• Strong communicator, able to manage the team in adoption of standard product, where possible.
• Good understanding of technical documents and business rules, requirements gathering, definition and validation
• Great problem solving and organisation skills
• Experience with DevOps is preferred
• Working knowledge of Power Platform is preferred
• Desire and enthusiasm to support and advocate business users with the D365 platform

Main Responsibilities:

• Support business in identifying and diagnosing issues in Field Service, Power Automate, Logic Apps and Dual Write, collaborating with the IT team members to propose solutions and fixes.
• Implement solutions to assure integration between F&O and CE are achieved.
• Analyse business process to identify opportunities for improvement
• Document new or existing requirements, detail them in functional design documents and implement solutions in D365 CE.
• Optimise current solution and manage requests for new functionality alongside the business
• Propose the best solutions that could minimise system customisation and support adoption of new functionality that is introduced with platform updates. Identify new potential integrations that could streamline process.
• Identify requirements and write design documents for any reports that the business require.
• Support business with testing of new capabilities and regression testing of platform updates
• Collaborate with data, security, reporting teams for daily support queries
• Develop and maintain strong relationships with key stakeholders from the business
• Provide ad-hoc support for some of the business IT applications

Location: UK Remote

Candidates must be eligible to work in this country.

Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite and other ERP resources to both end users and to product suppliers/authors.

Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills.

If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: www.catchgroup.com.