Is Your JDE Order to Cash Process Costing You More Than You Think?

Most JDE businesses accept a level of O2C friction as just part of life, including manual AR processes, pricing workarounds, and orders that take longer than they should. But in most cases, the root cause is not the business; it is the way JDE has been configured. And that is fixable.

At Exiom, we frequently encounter clients experiencing challenges within their O2C process, including:

– The presence of multiple batch interface jobs and staging tables between sales ordering platforms such as CRM, e commerce, and EDI, or WMS systems and JDE. This introduces numerous points of potential failure. This complexity can result in processing delays, lost orders, late shipments, invoicing errors, and increased manual intervention for error handling, reconciliation, and management escalations.
– Convoluted, manual, or custom order management and pricing processes within JDE, from order creation and approval through to the order being sent to the warehouse for fulfilment.
– Discrepancies between inventory quantities recorded in the WMS and those in JDE, leading to situations where orders are transmitted from JDE to the WMS despite insufficient stock. This can result in a recurring cycle where orders are sent to, cancelled by, and then resent to the WMS.

Clients frequently mention that, before working with Exiom, they anticipated an extended discovery phase, an extensive proposal, and significant project management requirements. Instead, they experienced a brief scoping call, received a straightforward proposal within a week, and found a team that tackled the work without requiring constant supervision. As a small, independent JDE firm, we do not push any particular methodology; we simply solve the issue.

As part of the pre-engagement system health assessment, we conduct a walkthrough of the standard O2C process flow below to evaluate the following:

– The extent to which the application supports end to end business processes, with a focus on user perception and satisfaction.
– Process mapping and gap analysis between JDE configuration and business requirements, including practical recommendations for optimisation or automation.

The health check results in the creation of a prioritised list of process issues, including master data, configuration, custom code, and orchestration, that drives the engagement scope, cost, and timeline. Additionally, the assessment may highlight specific hot spots where Exiom can provide targeted solutions, build credibility, and subsequently broaden the scope of engagement.

Exiom is an established UK based Oracle partner with over 25 years’ experience, specialising in Oracle JD Edwards JDE and related Oracle Cloud solutions. Our people, process, technology, and data centric approach means we are a true one stop shop for all your JDE requirements.

If any of this resonates, Exiom is happy to have a no obligation conversation.

– Naresh Patel, CEO of Exiom