IT Support Engineer

IT Support Engineer – Service Desk, Help Desk, IT Support Engineer, Desktop Support, 1^st Line Support, 2^nd Line Support, Hardware Installation, SCCM, Active Directory, PowerShell, Windows 10, Group Policy, ITIL, Exchange online, O365, Layer 2, Networking, firewalls, router, switch, windows server, hyper-v, vmware, veaam, WAN, DNS, TCP/IP, DHCP.

Our prestigious Cambridgeshire based client is seeking to add to their in house, global IT Support team by hiring an IT Support Engineer. You will be working within a fast paced, global organisation who are due to embark on a significant digital transformation programme. The role is responsible for performing a variety of IT Support tasks.

The role is being offered on an initial 6-month Fixed Term Contract with a view to making the role permanent next year.

Responsibilities:

• Record and sole service desk queries following standard procedure
• Using departmental procedures, set-up of PC hardware and software
• Call coverage of the service desk and out of hours support as required
• Monitor and update the Global Service Desk ITSM system
• Escalation of tickets to Senior Analyst where necessary
• Work closely with Engineering and Implementation Teams
• Resolve network and systems issues affecting business systems
• Raise incident notifications and restore services

Key Skills & Experience:

• Strong knowledge of Active Directory, user account administration and permissions management
• Windows operating systems and M365 applications
• Experience working with ITSM tools
• SCCM and PowerShell scripting
• ITIL experience highly desirable
• Experience maintaining high service levels and working in a high availability environment
• Ability to prioritise competing demands and manage multiple support requests.
• Willing to work in an environment where it may be necessary (from time to time) to work flexibly or additional hours depending on the reasonable demands of the Company.
• Industry certifications such as CompTIA A+, Network+, ITIL and Microsoft certifications would be advantageous.
• Excellent communication skills

Location:  Cambridgeshire