D365 F&O Support Analyst

D365 F&O Support Analyst – Dynamics 365 F&O, D365 F&O, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX Support Analyst, D365 Support, AX Support, AX Support Analyst, Finance, AX2009, Azure DevOps, SQL, D365 Analyst, Support Analyst, AX 2009, AX2012 – London – Hybrid – Permanent – £40-50k plus package

Our leading global end user client are actively looking for a D365 F&O Support Analyst to their existing support team. This is a great opportunity to work for a fast-paced and exciting organisation with fantastic opportunities to grow and develop your career within D365.

The client is based in London where the expectations are being office based two days a week.

Key Skills & Experience:

• Minimum 1 year+ experience working with Microsoft Dynamics Finance and Operations (Accounts Payable, Accounts Receivable, GL, Chart of Accounts, Project Management, Sales/Purchase Orders, System Administration)
• A proven track record supporting 1st and 2nd line support on D365
• Basic understanding off accounting concepts like AR/AP/GL
• Experience in problem solving, analysis and support – working autonomously or within a team
• Background in business analysis
• Strong written and verbal communications skills
• Proven ability to pick up new concepts and technologies
• Experience in Dynamics ISVs and working with third party support teams is desirable
• Creation of User Manual incorporating screen shots and diagrams
• Experience using DEVOPS
• Experience in systems development or design is ideal
• A background or knowledge of IBM iSeries would be advantageous
• Good understanding of Testing and the Testing cycle
• Good English Verbal and written communication skills
• Basic SQL skills

Responsibilities:

• Collaborate with cross-functional teams to understand and document existing and new processes.
• Develop requirements, focusing on the value-add and operational efficiency
• Take ownership of Application Change Requests and involve the appropriate parties to see the request to completion
• Maintain and support Dynamics D365 Finance & Operations
• Investigate and resolve Incidents and Problems relating to the Dynamics 365 F&O and all related systems integrated to the Financial Systems as required
• Communicate application problems and issues to key stakeholders, including management, development teams and end users, through to resolution
• Provide support to internal users across multiple global entities
• Ensure support calls are logged, managed and prioritised, and the resolution is documented using the Support Ticketing System
• Take ownership of user problems, provide information to users on the progress of the outstanding issues
• Redirect or escalate support requests to the appropriate member of staff or to third party support team
• Test and verify any changes and modification made on the system
• Assist with the interim and year end audits
• Create and Maintain User Manuals and Documentation
• Liaise and collaborate with internal local and offshore IT team to resolve issues
• Ability to work independently as well as in a team

Location: Hybrid – London/Remote