Senior D365 Support Consultant

Our client, a global end-user organisation, requires a D365 Support Analyst to join them on a permanent basis and provide 1st and 2nd line support to users of their AX/D365 solutions.

The role can be completed on a remote basis.

Key Skills & Experience:

• Experience working with D365 in a support or functional business role, ideally with exposure to AX.
• Experience working in a busy environment, to targets, to SLAs and within timescales.
• Previous Service Management experience (ITIL preferable).
• Excellent customer service skills and exceptional telephone manner.
• Ideally a good working knowledge of finance or supply chain processes.
• You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date.
• Good communication skills on all levels.
• Ability to participate and contribute successfully within a team environment.
• Strong problem-solving, organisation and prioritisation skills.
• Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation.
• Be self-motivated and have a ‘can-do’ attitude.
• Willingness to continue learning and develop your technical skills.
• Full UK Driving license.

Responsibilities:

• To provide 2nd line support for Dynamics AX 2009 and Dynamics 365 F&O.
• Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary.
• Ensure communication on progress to all stakeholders is undertaken in a timely manner.
• Provide AX & D365 administration duties, fixing application and system queries at administrative system level.
• Monitor and manage ERP batch job queues for issues and resolve appropriately.
• Application of user access rights to existing security groups and policies.
• Train end users on elements of Dynamics AX & D365, including integrated applications.
• Ensure ERP releases/updates/change requests are tested (when requested) with minimal business impact.
• Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution.
• To create, maintain and publish relevant support documentation in order to assist customers and the IT team. Producing ‘How To’ documentation (building and maintaining the existing knowledge base).
• Mentoring and providing support to junior members of the team.

Candidates must be eligible to work in this country.