Senior D365 Support Consultant in - Catch Resource Management
Job Ref: J18580A – BM

Senior D365 Support Consultant

Our client, a global end-user organisation, requires a D365 Support Analyst to join them on a permanent basis and provide 1st and 2nd line support to users of their AX/D365 solutions.


The role can be completed on a remote basis.


Key Skills & Experience:


  • Experience working with D365 in a support or functional business role, ideally with exposure to AX.
  • Experience working in a busy environment, to targets, to SLAs and within timescales.
  • Previous Service Management experience (ITIL preferable).
  • Excellent customer service skills and exceptional telephone manner.
  • Ideally a good working knowledge of finance or supply chain processes.
  • You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date.
  • Good communication skills on all levels.
  • Ability to participate and contribute successfully within a team environment.
  • Strong problem-solving, organisation and prioritisation skills.
  • Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation.
  • Be self-motivated and have a ‘can-do’ attitude.
  • Willingness to continue learning and develop your technical skills.
  • Full UK Driving license.




  • To provide 2nd line support for Dynamics AX 2009 and Dynamics 365 F&O.
  • Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary.
  • Ensure communication on progress to all stakeholders is undertaken in a timely manner.
  • Provide AX & D365 administration duties, fixing application and system queries at administrative system level.
  • Monitor and manage ERP batch job queues for issues and resolve appropriately.
  • Application of user access rights to existing security groups and policies.
  • Train end users on elements of Dynamics AX & D365, including integrated applications.
  • Ensure ERP releases/updates/change requests are tested (when requested) with minimal business impact.
  • Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution.
  • To create, maintain and publish relevant support documentation in order to assist customers and the IT team. Producing ‘How To’ documentation (building and maintaining the existing knowledge base).
  • Mentoring and providing support to junior members of the team.


Candidates must be eligible to work in this country.